Privacy Policy

This Privacy Policy explains how KNA Technology Inc. ("KNA," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit KNATechnology.com (the "Site") or use our products and services, including Connect+ and Data Center Accelerator (collectively, the "Services"). By using the Site or Services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account and Contact Information: name, email address, company name, job title, phone number, and billing information when you create an account, request a demo, or contact us.
• Communications: information you provide when you contact support, submit a form, or otherwise correspond with us.

1.2 Information Collected Automatically

• Usage Data: pages visited, features used, timestamps, referring URLs, and interactions with the Site and Services.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and general location derived from IP address.
• Infrastructure and Performance Data: technical telemetry related to the performance, configuration, and operation of Connect+, Data Center Accelerator, and related infrastructure, used to operate, monitor, and improve the Services.
• Cookies and Similar Technologies: see Section 5 below.

1.3 Information From Third Parties

We may receive information about you from business partners, integration providers, publicly available sources, or data enrichment services, which we may combine with information we collect directly.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Site and Services;
• Process transactions and manage billing;
• Communicate with you, including responding to inquiries and sending administrative or marketing communications (subject to your preferences);
• Monitor and analyze usage trends, performance, and security of our infrastructure products;
• Detect, prevent, and address technical issues, fraud, or unauthorized activity;
• Comply with legal obligations and enforce our Terms and Conditions;
• Develop new features, products, and services.

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: with vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support tools, under confidentiality obligations.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.
• Legal Compliance: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of KNA, our customers, or others.
• With Your Consent: for any other purpose disclosed to you at the time of collection, with your consent.
• Affiliates: with KNA's corporate affiliates for purposes consistent with this Policy.

4. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. Infrastructure and telemetry data may be retained in aggregated or de-identified form for analytics and product improvement purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Site, remember preferences, and analyze usage. Categories of cookies we may use include:

• Essential Cookies: required for core Site functionality.
• Analytics Cookies: help us understand how visitors use the Site.
• Preference Cookies: remember your settings and preferences.

You can control cookies through your browser settings; disabling certain cookies may affect Site functionality.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you access the Site or Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where KNA or its service providers operate. Where required by applicable law, we implement appropriate safeguards for such transfers.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Withdraw consent, where processing is based on consent;
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

California Residents: Depending on applicable law (e.g., the California Consumer Privacy Act, as amended), you may have additional rights, including the right to know, delete, correct, and opt out of certain data sharing. KNA does not sell personal information as defined under the CCPA.

EEA/UK Residents: If the General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your information, you have rights under those laws, and we act as a data controller or processor as applicable, depending on the nature of the Services.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

The Site and Services are not directed to individuals under the age of 18 (or the age of majority in their jurisdiction), and we do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Links and Services

The Site or Services may contain links to third-party websites or integrate with third-party platforms. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Site or other reasonable means, and the "Last Updated" date above will reflect the most recent revision. Continued use of the Site or Services after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

KNA Technology Inc.
Email: [email protected]
Website: https://www.knatechnology.com